Privacy Policy

1. Introduction

Creative Idea is committed to protecting your privacy. This privacy policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this policy, please do not use our website.

2. Information We Collect

2.1. Personal Information

You may be required to provide personal information when:

• You fill out a contact form or request a quote
• You subscribe to our newsletter
• You make an inquiry about a service
• You order services from us
• You communicate with us via email or phone

Personal information may include:

• First and last name
• Email address
• Phone number
• Company name and UIC/VAT ID
• Billing address
• Payment information (processed via secure payment systems)

2.2. Automatically Collected Information

When you visit our website, certain information about your device and usage of the site may be automatically collected:

• IP address
• Browser type and operating system
• Pages visited and links
• Time of visit and duration
• Referring URL (where you came from to the site)
• Geographic location (city/country)

These data are automatically collected by our server for statistical purposes regarding site visitors. They are anonymous and do not identify you in any way.

3. How We Use Information

We collect and use your information for the following purposes:

• To provide, maintain, and improve our services
• To process your requests and orders
• To communicate with you regarding services, offers, and updates
• To send marketing materials (only if you have agreed)
• To analyze website usage and improve user experience
• To prevent fraud and abuse
• To comply with legal obligations

4. Cookies

Our website uses cookies to improve your experience. Cookies are small text files that are stored on your device.

Types of cookies we use:

• Essential cookies: Necessary for the website to function. These are PHPSESSID cookies used to remember language choice. They are cleared when the browser is closed.

You can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the site.

5. Information Sharing

We do not sell, trade, or transfer your personal information to third parties without your consent, except in the following cases:

• With service providers who help us manage our business (hosting, payment systems, marketing tools)
• When required by law or by court order
• To protect our rights, property, or safety
• In the event of a sale, merger, or transfer of the business

All third parties with whom we share data are required to protect it and use it only for the purposes for which it was provided.

6. Data Security

We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration:

• SSL/TLS encryption to protect data in transit
• Secure servers and regular backup copies
• Restricted access to personal data only for authorized employees
• Regular software and security system updates

Although we make every effort to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Right of access: To obtain a copy of your personal data
• Right to rectification: To request correction of inaccurate information
• Right to erasure: To request deletion of your data ("right to be forgotten")
• Right to restriction: To restrict the processing of your data
• Right to data portability: To receive your data in a structured format
• Right to object: To object to the processing of your data
• Right to withdraw consent: To withdraw your consent at any time

To exercise these rights, please contact us at [email protected]

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, or as required by law:

• Client data: while the business relationship is active and for 5 years thereafter (accounting legislation)
• Marketing data: until consent is withdrawn or for 3 years without activity
• Contact form data: for 1 year after the last communication
• Analytical data: for up to 26 months (Google Analytics setting)

9. Third-Party Services

Our website does not use third-party services for content hosting. All information on the site, including fonts and any kind of code, is hosted on our server.

10. Children's Privacy

Our services are not directed at persons under 16 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it as soon as possible.

11. Policy Changes

We reserve the right to update this privacy policy at any time. In the event of significant changes, we will notify you by email or via a notice on the website. Changes take effect immediately upon their publication.

12. Contact

If you have questions regarding this privacy policy or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +359 897 252 899
• We work online: Targovishte, Bulgaria

Data Protection Officer (DPO): [email protected]